15th February 2022
We remain absolutely committed to the safety of all our clients and staff. The practice has grown significantly since the start of the pandemic, and as a result we have to find a way to accommodate everyone safely. Rest assured, as soon as we can, we will open the doors.
We're very grateful for having such understanding clients.
20th January 2022:
Following the announcement that Covid restrictions will be lifted nationally on 27th January, we are looking into how we can safely continue to provide care for your pets.
It is likely that we will limit the number of clients allowed to be in the practice at any time, and that you will need to wear a face covering when inside the practice.
Further updates will be posted here in due course. Until then, current practice restrictions remain in place..
13th July 2021:
Given the increasing numbers of Covid-19 cases, we have decided not to change the way we are currently operating Ledbury Park Vet Centre on 19th July.
- A significant proportion of our staff are at risk of serious illness if they were to be infected, despite vaccination.
- We work physically closely together, so we continue to protect each other by wearing face coverings at all times, but until the requirement to self isolate is changed, a single case in the practice would be devastating to the level of service we could offer our patients.
We remain very grateful to you all for your continued understanding.
At Ledbury Park Veterinary Centre, the health, safety and wellbeing of our patients, our clients and our staff remains our number one priority during this difficult time.
Therefore, we continue to see routine cases, so please telephone us to discuss your pet’s needs. We may be able to offer a consultation over the telephone for some cases, and prescribe treatment for your pet. There will be a charge for this type of consultation, in line with the limitations of the situation.
We will ask for more information about your pet’s symptoms than usual when you call to make an appointment. We may ask you about your own health situation, for your protection and ours.
However, in order to keep everyone safe, no clients will be permitted to enter the practice. All clients with appointments must remain outside in their car at a safe distance from others. Please telephone to tell us you have arrived. A staff member will collect your pet for examination / treatment, and the consultation will take place by telephone or at a distance of at least 2 metres in the car park. We would prefer that payment is made by card over the telephone or by bank transfer, within 24 hours of your appointment.
Requests for medicines, prescriptions and supplies must be made by telephone or email in advance and paid for by card over the telephone. You will be given a time slot within which to collect these – please do not come at any other time. We may experience delays in deliveries to the practice so be sure to allow plenty of time for your pet’s supplies to be available.
The door into the waiting room will be kept locked. Only if you need urgent attention should you enter the porch, use the hand gel to the right of the door and ring the bell. Use the spring loop for your dog’s leash if necessary.
DO NOT visit the practice at all if you feel unwell, have symptoms of Covid-19, know/suspect that you have been exposed to Covid-19 or been advised to self-isolate. In any of these apply to you, and your pet needs veterinary care, please call us for advice.
We remain committed to delivering a high standard of care to your pet in these very difficult circumstances and will be pleased to discuss any additional concerns you have.